Creating a route means adding a vehicle, its associated products, and defining the route’s start and/or end time (if available) within a route plan.

Routes help you track deliveries and product movements, and are essential for accurate temperature monitoring and reporting.

A route cannot exist without a route plan.

🧩 How Routes Are Created

WMS-Enabled DCs

• Routes are created by the WMS and sent to VeroFresh.

• If needed, WMS-enabled DCs can manually create a route.

Non-WMS DCs

• Routes are created automatically by VeroFresh using telemetry data and based on the route plan.

• Non-WMS DCs can manually create a route, but it is not recommended because it can cause:

  • Duplicate routes

  • Telemetry data not linking

  • Unassigned routes due to mismatched times

🛠️ When You May Need to Manually Create a Route

Below are the valid scenarios for manually creating a route:

✔️ WMS Did Not Create the Route (WMS DCs only)

The WMS failed to generate or transmit the route.

✔️ System Issue

veroFresh failed to create the route due to a system error.

⚠️ Important Notes for Non-WMS DCs 

Manual creation is not recommended for non-WMS DCs because:

❌ Telemetry issues will not be fixed

Even if you manually create the route:

• Stops may still be marked as missed

• Temperature data may be incomplete or missing

You may reach out to your telematics provider so they can fix any transmission issues from the trailer.

❌ Routes won’t link if times fall outside the route plan

A manually created route will not link if:

• The route’s time range falls outside the route plan’s time range.
  For example, the actual route’s time range is 3 AM–10 AM, but the route plan’s time range is 11 AM–2 PM.

This will still show as Unassigned.

To resolve this, we recommend either ensuring the trailer runs the route within the time established by the route plan or amplifying the route plan's start and end time.

❌ Duplicates may be created

Non-WMS DCs already auto-create routes; manually adding one may result in two versions of the same route.

🚛 How to Create a Route

Depending on what you want to do, there are two main ways to create a route in veroFresh™:

➕ From the Route Plans Page

If you want to create a route based on an existing route plan, go to the Route Plans page and click + Create Route.

This option allows you to generate a new route from an existing plan template.

🆕 From the Route Archive Page

If you want to create a route from scratch, go to the Route Archive page and click + New Route.

You will be able to define all route details manually, including the associated vehicle and route plan.

Note: Even when creating a route from scratch, the route plan must already exist in the system.

This is the page you will see when clicking on either of the buttons above. You will then need to fill out all available fields:

You can also watch the video below for more information on how to create a route:

🚛 Editing or Deleting a Route

Please check this Support Article for information on how to edit or delete a route in veroFresh™.