This article explains how to view the RCA (Root Cause Analysis) Report in veroFresh™.
This report provides a list of all routes that were assessed within 24 hours, assessed late and unassessed within a selected time period.

Report Parameters

Report data is generated daily for each customer at their local midnight.
To ensure accurate calculations, some data may require an additional 24 hours before it becomes available in this report.

How to Check the RCA Report

Step 1: Go to Reports

In veroFresh™, click Reports on the left-hand side of your screen, then select RCA Report.

Step 2: Select a Customer

Choose the Distribution Center (DC) you want to review.

If you are assigned to multiple DCs, you can select multiple DCs.

Step 3: Choose a Date Range

Select the Date Range you want to review. Available options include:

• Today

• Yesterday

• Last 7 Days

• Last 30 Days

• Month to Date

• Previous Month

• Year to Date

• Previous Year

You can also select a custom date range using the date picker.
Once you’ve chosen the desired range, click Run Report.

Step 4: Select the Type of Data to Display

Choose the type of data you want to include in the report. Options include:

• Deleted Routes

• Assessed

• Unassessed

• Assessed Late

• Assessed Within

Step 5: View the Report

After running the report, you’ll be directed to a page displaying the following details:

• Customer Name - DC Name

• Violation ID - The unique ID assigned to the violation

• Violations - Description of the violation

• Assessment ID - Unique ID of the assessment

• Assessment Date - Date and time when the route was assessed

• Route ID - Unique ID of the route

• Route Name - Name of the route

• Route Start -  Date and time when the route started

• Route End - Date and time when the route ended

• Email / Assessor - Person who assessed and submitted the RCA for the route

• Cause - Reason for the violation

• Action - Actions taken to address the violation

• Product OK - Indicates whether the product was in acceptable condition during delivery

This report can be downloaded and saved by clicking the star icon and the download icon in the upper-right corner. Once saved, the report will appear under your Recent Reports.

If you want to view the report again, simply click the eye icon under Actions. To delete the report, click the delete icon under Actions.

Check the Reports Available in veroFresh™ article if you want to know more about other reports available in veroFresh™.