This article explains how to access and review the Root Cause Violations Report in veroFresh™. This report provides an overview of Root Cause Analysis results and displays a chart showing the percentage of identified root causes for violating routes. 

You can analyze data for a specific time period and optionally compare it with a previous period to identify trends, improvements, or recurring issues.

How to Check the Root Cause Violations Report

Step 1: Go to Reports

In veroFresh™, click Reports on the left-hand side of your screen, then select Root Cause Violations Report.

Step 2: Choose a Date Range

Select the Date Range you want to review. Available options include:

• Today

• Yesterday

• Last 7 Days

• Last 30 Days

• Month to Date

• Previous Month

• Year to Date

• Previous Year

You can also select a custom date range using the date picker. 

Step 3: Select a Comparison Date

Choose the Date Range you want to use for comparison. Available options include:

• Today

• Yesterday

• Last 7 Days

• Last 30 Days

• Month to Date

• Previous Month

• Year to Date

• Previous Year

 Once you’ve chosen the desired date range, click Run Report.

Why Are There Two Date Options?

The report includes two date selections to help you analyze trends and performance over time:

• Date Range – This is the current or primary period you want to review.

• Comparison Date – This is a previous period used to compare results against the primary date range.

By using both options, you can:

• Identify increases or decreases in specific root causes

• Measure improvement after process changes

• Spot recurring issues across different time periods

• Evaluate operational performance over time

For example, you can compare Last 7 Days against the Previous 7 Days to see whether violations related to reefer issues have improved or worsened.

Step 4: View the Report

After running the report, you’ll be directed to a page displaying a pie chart and the following details:

• Route Violations

  • Violating

  • Non-Violating

• Root Causes (this may differ for customer, so you might not see all the ones listed below)

  • Bulkhead and/or doors not properly utilized

  • Incorrect set point

  • Pre-cool

  • Profile product not on load

  • Reefer malfunction

  • Reefer turned off

  • Other

• Comparison Date

This report cannot be downloaded but you can saved it by clicking the star icon in the upper-right corner. Once saved, the report will appear under your Recent Reports.

If you want to view the report again, simply click the eye icon under Actions. To delete the report, click the delete icon under Actions.

Check the Reports Available in veroFresh™ article if you want to explore other reports available in veroFresh.