Banners are important messages that appear at the very top of veroFresh™ whenever you’re signed in. They’re designed to quickly share updates or alerts that everyone should be aware of.
Banner Types
There are four types of banners you may see:
Type |
What It Means |
|---|---|
CTM Interruption |
Your telematics provider has stopped sending vehicle data. |
Route Plan Feed Interruption |
New route plans haven’t been received in the past 25 hours. |
No Future Route Plans |
No upcoming route plans are scheduled. |
Anything else |
Sometimes, our team will set up banners to alert you of any current news/alerts. If you see any banner different from the three banners listed above, then it means the banner has been set up by our team. |
Below is how banners appear in veroFresh™.
CTM Interruption:
Route Plan Feed Interruption:
No Future Route Plans:
Why Banners Appear
- CTM Interruption: Shows when vehicle data for all your vehicles within the same telematics provider hasn’t been received for 45 minutes.
- Route Plan Feed Interruption: Appears if new route plans haven’t been provided in the past 25 hours. Reach out to your Route Management System for assistance.
- No Future Route Plans: Displays when no upcoming route plans are scheduled. Please reach out to your Route Management System so they can check for any issues with uploads on their end or let you know when route plans will be uploaded.
- General Banner: Posted manually by our team to share announcements, alerts, or other information.
How Banners Disappear
- CTM Interruption: Goes away automatically once new vehicle data is received.
- Route Plan Feed Interruption: This clears automatically when our system, which runs every 6 hours, detects newly created route plans, which are uploaded by your Route Management System.
- No Future Route Plans: Disappears automatically when our system, which runs every 6 hours, detects that future plans are scheduled, based on the uploads done by your Route Management System.
- General Banner: Remain visible until they are removed by our team.
| If you have any questions about Banners, please contact our Support team. |