As an admin, if a new user claims they have not received the activation email to create their veroFresh™ account, please do the following:

1. Confirm the activation email was sent.

   • In veroFresh™, go to Users in the left-hand panel.

   • Locate the user by their email address and check if their Last Login shows a value.

     • If a value is shown, this means the user already has an account. Please have them reset their password and have them log in.

     • If it does not, the activation email has already been triggered and the user indeed hasn't created their account. Proceed to the next step.

2. Ask the user to follow this Support Article.

   • Share the link to Issues Receiving Emails from veroFresh™.

   • This article includes steps their IT team can follow to whitelist the veroFresh™ domain and ensure emails arrive successfully.

3. If the issue persists after following the article:

   • The user (or you, on their behalf) can reach out to veroFresh™ Support for further investigation by submitting a request here.

   • Include the user’s email address and confirm the steps from the Support Article were already completed.