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Welcome to our Support Center!

Adding or Removing Users

Important: Only admins can submit requests to add or remove users. If you are not an admin, please contact an admin in your DC to submit the request on your behalf.

 

As an admin, you have access to review the users currently assigned to your DC(s). You can verify whether a user is already added or if an existing account needs to be deleted. However, you cannot add or remove users directly. This action must be completed by submitting a request to Support.

 

Steps to Submit a User Addition or Removal Request

  1. Review Current Users

    • Go to the Users option in the left-hand panel:

    • Check if the user:

      • Already exists in your DC (in case you want to add a user).

      • Has an active account (in case you want to remove a user).

  2. Submit a Request to Support

    • Please submit your request by clicking here.

    • Include the following details in your request:

      • The DC where the user should be added or removed.

      • If the user belongs to multiple DCs, specify whether they should be removed from all DCs or only a specific one. You can check the DCs the user belongs to by clicking on the blue circle with a number in it under the Organizations column:

  3. Support Will Take Action

    • Our Support team will then process your request and complete the user addition or removal.

       

Please check our Users Not Receiving Activation Email Support Article if your user(s) claim they're not receiving the activation email on their end.

 

How to Get a List of Inactive Users

Please check this article if you'd like to get a list of Inactive Users within your DC(s).

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