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Setting Up Notifications for Violations 🔔

You can set up notifications in veroFresh™ to receive an email alert whenever a specific violation occurs. These alerts include details such as the time, route, and trailer number affected, helping you take quick action to address issues.

When does a Violation occur?

There are four types of violations, which are the following:

  • Cold Violation
  • Hot Violation 
  • Missing Data Violation
  • Excessive Gap in Data Violation 

Please check this Support Article to learn more about what triggers each type of violation.

Setting Up Notifications

To set up notifications:

  1. In your veroFresh™ account, go to the Notifications section from the left-hand panel.

  2. Under When, select the product you want to monitor (for example, QIP Lettuce).

  3. Under …triggers, choose the type of violation that should generate a notification:

    • Any Violation

    • Cold Violation

    • Hot Violation

    • Missing Data Violation

    • Excessive Gap in Data Violation

  4. Under …and has been, select how long the violation must persist before a notification is sent:

    • In violation for any amount of time

    • In violation continuously for 20 minutes

    • In violation continuously for 60 minutes

    • In violation continuously for 60 minutes

    • In violation continuously for 120 minutes

  5. Under …notify me by, choose your preferred notification method (currently, only Email is available).

  6. Click on Create Rule.

Once your selections are saved, veroFresh™ will automatically send you an email whenever the defined violation criteria is met.

⚠️ Important Note:

If your DC has access to our Simulated Temperature Forecasting feature, you will also be able to set up notifications for forecasting violations:

  • Forecast Cold Violation (During Staging)
  • Forecast Hold Violation (During Staging)

To read more about this feature and whether you may have access to it or not, please refer to our Simulated Temperature Forecasting 🌡️Support Article.
 

Recommended Notifications

To ensure optimal use of the veroFresh™ notification system, we recommend the setup below for most users. These settings will alert the user to relevant violations promptly, allowing for timely and appropriate action:

 

Important Notes:

  • Violations trigger only one notification per route, per violation type, per product.

    • Example: A “Hot” violation occurs on a route at 5:00 PM and sends a notification. The temperature returns to acceptable levels at 6:00 PM. If another hot violation occurs at 7:00 PM, no additional notification is sent.

    • Example: A “Cold” violation occurs on a route for Product A and triggers a notification. If a Cold violation occurs for Product B on the same route, a separate notification is sent.

  • Users must create separate notification settings for each product and each violation type (see above image).

If you run into any issues setting up or receiving notifications, please contact our Support team for assistance.

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