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Welcome to our Support Center!

Adding, Editing or Removing Locations

As an admin, you are able to add and/or remove a location when needed. This includes locations you would like to be ignored if you do not want to monitor deliveries to that location.

⚠️ You will need admin permissions to be able to access the Locations tab in veroFresh™. If you do not see this option, please reach out to your DC's administrator so they can request admin permissions for you.

The following article provides steps on how you can add or delete/remove a location within veroFresh™.

Adding a Location

To add a location within veroFresh™, please follow the next steps:

  1. Within the left-hand menu bar, go to “Locations”:

    Locations Correct.png
     

  2. Click on “+ New Location”:

    Locations 2.png

  3. Enter the following:

    1. Location Name - This will be the name your location will be identified with

    2. Location Code - This should be a unique identifier for the location, and should always match the location code provided in Route Plans.

    3. Location Type - select one of the following:

      1. Distribution Center

      2. Delivery Location

      3. Ignored Location - Select this if you do not want to monitor deliveries to the location. More information regarding Ignored Locations may be found in the "Ignored Locations" section below

    4. Location Timezone - Do not fill this out. Please leave it as it is, which should be “(UTC+00:00) UTC”.

    5. Location Search - Please use this to find a business, address, or latitude/longitude. Once found, use the map displayed at the top for optimal accuracy and drag the marker to a location where drivers park, e.g. loading docks, parking lots, etc:
      Locations 3.png

    6. Geofence Radius (in feet) - This is defaulted to 800, however, you can change it to anything between 75 and 1600 feet.
       

  4. Click on “Save Changes”.

Your location has been added successfully! You can go back to the Locations page and search for it to confirm it has been added.

⚠️Locations cannot overlap with one another.
If you attempt to add a location and see a message stating “The coordinates you have specified overlap with the following locations,” it means the geofence radius of two locations is intersecting.

To resolve this, we recommend:

  • Reducing the Geofence Radius for both affected locations (the one you’re adding and the one it overlaps with), and

  • Making sure the location marker is positioned as accurately as possible at the point where the truck delivers its products.

Ignored Locations

An ignored location is a location for which delivery monitoring is not desired, for example: drop yards, backhaul locations, etc.

Ignored locations do not trigger route violations, RCAs, or any other type of warnings within veroFresh™.

Editing a Location

You can edit a location by simply going to the Locations page and then clicking on either the location's name or the edit pencil available under the "Edit" column:


 

Removing a Location

To remove a location, please submit a ticket to our support team. Please include the following information in your ticket:

  1. Location Name

  2. Location Link (from veroFresh™)

Our support team will then follow up with you once the location has been deleted.

Important Things to Note

  • Currently, locations can only be added individually.
  • You can download a list of all locations within your DC by clicking on the "Download" option available within the "Locations" page. You can also use this downloaded list to check when a location was created/added to veroFresh™.
  • You can click on the "Location Map" option available within the "Locations" page to view all your DC's locations within a map view.

The video below also provides details on how to add, edit or remove locations in veroFresh™:

Do you have any additional questions about Locations in veroFresh™? Please get in touch with our support team.

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