We’re excited to announce a major revamp of our Help Center designed to make it easier than ever to find answers and get the most out of veroFresh™.

As part of this update, we’ve added 45 new Help Center articles covering a wide range of veroFresh™ topics—from getting started to advanced workflows and troubleshooting.

📚 Help Center Sections

To improve navigation and make information easier to find, articles are now organized into the following sections:

• Getting Started
  Learn the basics of the veroFresh™ platform, including key concepts, navigation, and how core features work.

• Account Management
  For admins looking to manage users, Distribution Centers (DCs), and account-level settings.

• Account & Profile
  Help for both users and admins with access-related inquiries, such as getting access to veroFresh™, signing up, logging in, or updating profile details.

• Location Inquiries
  Guidance for admins on managing locations in veroFresh™, including adding, editing, or deleting locations.

• Dashboards & Reports
  Learn about all dashboards and reports available in veroFresh™, including what each metric means and how to use the data effectively.

• Route Inquiries
  Everything related to routes, including route plans, route creation, route archive, and Root Cause Analysis (RCA).

• Trailer Inquiries
  Information related to vehicles and trailers, including how they appear in veroFresh™, common issues, and best practices.

Additional sections may be added over time as we continue expanding our documentation.

📝 Improved Help Center Ticket Submissions

We’ve also updated our Help Center support request forms. Ticket categories now align with the sections above (except for the Getting Started section), making it easier to submit the right type of request and helping our Support team respond more efficiently.

🎥 Coming Soon

We’re not stopping here!
More than 15 instructional videos are currently in the works and will be added soon to complement our written articles with visual, step-by-step guidance.